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Our common FAQs provide essential information and answers to frequently asked questions about our products, services, policies, and more!

Common FAQ's

You can choose from the different shipping methods that we provide. In the United States, regular delivery typically takes between 6 to 8 days.

Orders placed internationally may take longer to arrive than domestic ones. If you need your package delivered quickly, we offer express shipping. Delivery times may run longer than expected during holidays and other high-demand occasions.

We do have a MOQ (minimum order quantity) for special orders. The minimum order quantity (MOQ) might differ for each product category and set of customization choices. If you have any questions about the minimum order quantity (MOQ) for your particular purchase, our experts would be happy to answer them.

We do our best to provide customers with orders of all sizes, from solo entrepreneurs to multinational companies & brands.

Absolutely! We’ll provide you with a tracking number as soon as your order ships. The shipment’s location and expected arrival time may be tracked using this number. You can check the current status of your purchase at any moment by visiting our website and entering the tracking number in the relevant tracking area.

Order changes are possible, and we will try our best to meet your requirements. Please get in touch with us as soon as possible if you need to make changes to your purchase or cancel it entirely. In response to your inquiry, our staff will evaluate how best to assist.

You should know that if the order has already entered the manufacturing phase or been dispatched, alterations or cancellations may not be feasible.

Many nations across the globe can take advantage of our international shipping options. Please be aware that extra customs fees, tariffs, or taxes can be incurred during delivery if you are shipping internationally. These fees are not covered by the price of the goods or the delivery method. Before making an overseas order, you should learn about your country’s customs procedures and any extra fees that can be incurred.

The destination of the item, its weight, and its dimensions are only a few of the numerous factors that affect the ultimate shipping cost. After you complete your purchase, the total shipping cost will be shown to you. We work hard to keep our shipping prices low so you may get your purchase fast, and we only deal with reliable delivery partners.

Please get in touch with our support team if you have any questions or concerns regarding the shipping prices. You can rely on us to help you anytime you need it!

Yes, our wholesale and bulk pricing is among the most affordable in the industry. Please contact our sales team for individualized help and to explore price possibilities if you intend to make a big purchase. Teams, organizations, and corporations who want to equip their members with our high-quality items may count on us for cost-effective solutions.

We’re not pleased if you’re not satisfied with your purchase. If there is an issue with your order, kindly contact our customer service team within 5 days of receiving it. If you have any inquiries, concerns, or a need to return or exchange an item, please contact us.

In particular, if you bought a personalized or custom-made item, we urge you to get in touch with our team for further assistance.

Every order is thoroughly examined, packaged, and sent to you to ensure everything is excellent. If there are any issues with your order, such as missing or damaged items or incorrect personalization, kindly contact our customer support department immediately. We’re determined to address the problem and achieve your complete satisfaction.

When contacting us, please be as precise as you can. In order to adequately assist you, we may require further details or proof.

Shipping Information

We offer several shipping options to accommodate your needs. During the checkout process, you can choose from standard shipping, expedited shipping, or express shipping, depending on your desired delivery speed.

We may offer free shipping promotions from time to time. Please check our website or subscribe to our newsletter to stay updated on any ongoing offers or promotions.

Unfortunately, we are unable to combine multiple orders for shipping once they have been placed. Each order will be processed and shipped separately according to the shipping information provided during checkout.

We offer shipping to a wide range of countries worldwide. During the checkout process, you can enter your shipping address to check if we deliver to your country.

If your package is delayed beyond the estimated delivery time or hasn’t arrived, please contact our customer support team. We will investigate the issue with the shipping carrier and provide you with an update on the status of your shipment.

Returns & Refunds

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within a specified period (usually 15 days) from the date of delivery. The item(s) must be unused, in its original packaging, and in a resalable condition.
Once the returned item(s) are received and inspected, we will process your refund. The time it takes for the refund to be credited back to your original payment method may vary depending on your financial institution. Typically, refunds are processed within 5-7 business days after we receive the returned item(s).
Yes, in certain cases, we offer exchanges for a different size, color, or variant of the same product. Please contact our customer support team to discuss your exchange request and check if it is applicable to your specific situation.
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by either replacing the item or issuing a refund, depending on your preference and product availability.
If you have any additional questions or concerns regarding returns, refunds, or our return policy, please don’t hesitate to contact our customer support team. They will be more than happy to assist you and provide the information you need.
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